Client Challenge:
Established healthcare business organization called Jerry to voice concern about their continual escalating IT support expenses and questionable support practices of their current IT support provider. Ultimately Jerry was asked if he could provide some consulting to review such and provide a network assessment and cost analysis of IT support and services in order to discern if their IT support providers’ costs and practices were on par.
The Solution:
Jerry performed a thorough network assessment for the organizations 7 office locations spread about the greater Puget Sound area. The result brought to the forefront a map of their entire organizations’ networks, along with a detailed list of all IP connected devices (computers/ servers, switches, firewalls, vpn), phone system and installed main line of business software and supporting applications. During the assessment period, Jerry was able to observe and consult with staff in order to discuss and learn business operation practices, needs and concerns. With all information compiled into presentation form, Jerry then met with management and thoroughly provided summary and details of all of the organizations business computing hardware devices and software applications to which current IT support practices and cost analysis could be analyzed and discussed. For comparison, in order to see if there was a proper fit for IT support and monthly recurring costs, Jerry was asked to provide a proposal coupled to a thorough explanation of how There Is A Solution Managed IT Services works. Result: Organization signed on as a new client with There Is A Solution – Managed IT Services. In the time we have provided Managed IT Services to the client, Jerry has heard how the Managed IT Services and Support practice of their Business IT Systems and end-users have improved immensely, monthly recurring IT expenses have dropped considerably across all facets of IT, along with overall up-time of end-to-end data and voice systems has increased exponentially. End result of There Is a Solution’s ~ Managed IT Services == happy client and staff.